NAVIGATING THE WORLD OF AGED CARE PROVIDERS IS OFTEN DIFFICULT TO UNDERSTAND, SO WE PROVIDE NOT-FOR-PROFIT SERVICES THAT HELP YOU IN YOUR JOURNEY
Here's the questions we get asked the most.
Your Aged Care Questions — Answered Simply
Understanding aged care can be confusing — we’re here to make it easier. Below you’ll find answers to the most common questions about care types, costs, eligibility, and government funding.
What is Compare Aged Care?
Compare Aged Care is an independent, not-for-profit referral platform that helps older Australians and their families find trusted aged care providers.
We simplify the process of comparing care options, understanding funding, and connecting with services that best match your needs, preferences, and cultural background.
How does Compare Aged Care work?
Once you share a few details about your care needs or those of a loved one, our care consultants match you with suitable aged care providers in your area.
We consider factors such as care type (home care, respite, or residential), language or cultural preferences, and availability. There are no upfront costs to the care seekers.
What is the new “Support at Home” program?
The Support at Home program is the Australian Government’s new in-home aged care system starting 1 November 2025.
It replaces the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs, combining them into a single, more flexible and person-centred model.
The aim is to give older people greater choice and control, allowing them to live independently at home for longer.
What services can I receive under Support at Home?
Services are grouped into three main categories:
- Clinical Supports: Nursing, physiotherapy, occupational therapy, allied health.
- Independence Services: Personal care, medication support, transport, or respite.
- Everyday Living: Cleaning, gardening, shopping, or meal preparation.
Your approved provider will help you design a care plan that fits your goals, needs, and budget.
How do I apply for Support at Home?
To access government-funded aged care services, you first need an assessment through My Aged Care.
You can:
- Apply online at Apply for an assessment online | My Aged Care , or
- Call 1800 200 422
The online application takes around 15–20 minutes and requires your Medicare card.
Will my funding change under Support at Home?
If you already receive a Home Care Package (HCP), you’ll transition automatically.
The Government has introduced a “no worse off” guarantee — meaning you will not pay more than you currently do under the HCP program.
Funding is based on eight new levels that reflect your individual care needs, with improved flexibility and transparency.
Will I have to pay for my services?
Yes, but how much depends on your income and the type of service:
- Clinical Supports are fully funded by the government.
- Independence & Everyday Living services include a co-contribution based on your means assessment.
Full pensioners will contribute the least, while self-funded retirees contribute more.
Details are available on the My Aged Care participant contributions factsheet.
Can I help manage care for my parent or relative?
Yes. With their consent, you can become a Representative through My Aged Care.
This allows you to speak on their behalf, access their information, and help coordinate services.
Alternatively, a Registered Supporter can assist with communication and decisions without having full legal authority.
Is Compare Aged Care affiliated with any providers?
No — Compare Aged Care is independent.
We partner with a wide network of approved providers across Australia but maintain a neutral position, ensuring recommendations are based solely on your needs, location, and preferences.
How can i contact compare aged care?
You can reach us by:
Calling 1300 977 304
Emailing info@compareagedcare.org.au
Or submitting an enquiry via our website contact form.
Our team is available Monday to Friday, 8:30 am – 5:00 pm (AEST).
Stress-free Aged Comparison Services
Supporting You Every Step of the Way
From your first call to the moment you connect with a provider, we remain by your side. Our advisors remove roadblocks, explain the system, and give you the reassurance of knowing you’re not facing this journey alone.
Ready for support?
We provide families with a clear pathway to care by helping you compare and connect with providers.