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FAQ
What does Compare Aged Care actually do?
We’re an independent, not-for-profit service that helps Victorian families understand funding, clarify eligibility, and build a tailored shortlist of in-home care providers that fit needs, culture, and budget.
What funding options exist for in-home care in Victoria?
Two main streams: the Commonwealth Home Support Programme (CHSP) for entry-level help, and Home Care Packages (HCP) levels 1–4 for more complex needs. Both are accessed via My Aged Care.
How do I get assessed (ACAT/ACAS) and why is it needed?
Start through My Aged Care for an assessment. In Victoria, ACAT is called ACAS; it determines eligibility and the right level of support or package.
What’s the difference between CHSP and HCP?
CHSP provides light, entry-level support to help you stay independent; HCP offers coordinated, higher-level support across four funding levels for more complex needs.
How long will I wait for a Home Care Package?
Wait times vary by level and your priority. After approval you enter the National Priority System; the government publishes current “maximum time to first/approved package” estimates—check the latest before planning.
What’s changing with the Support at Home program?
On 1 November 2025, Support at Home will replace the HCP and Short-Term Restorative Care programs. If you already have a package, you’ll transition—My Aged Care has the latest details and resources.
What fees might I pay under HCP?
Government subsidies vary by level. Depending on income, you may pay an Income-Tested Care Fee; some providers may charge a basic daily fee and management/care management fees—compare inclusions and statements carefully.
What’s typically included or excluded under HCP funding?
Inclusions focus on services that support safe, independent living (e.g., personal care, nursing, equipment). Some items are excluded—use the Department’s inclusions/exclusions guide to confirm specifics.
Can I start services while I wait for funding?
Yes. Many providers offer self-funded/private-pay services you can use while waiting for a package assignment, then switch to government-funded services later.
Do you help with residential aged care too?
Our focus is in-home care. If residential care is needed, we’ll help you understand assessments, costs and how to compare homes before you decide.