Privacy & Data Handling

Protecting the privacy and personal information of older Australians and their families is a core responsibility of Compare Aged Care. We recognise that engaging with aged care services often requires individuals to share sensitive personal, health, and family information during periods of vulnerability or uncertainty. Our approach to privacy and data handling is designed to ensure that all information is collected, stored, and used responsibly, respectfully, and in accordance with Australian privacy legislation, including obligations relating to confidentiality and data protection.

We collect only the information that is necessary to provide guidance, support informed decision-making, and assist with navigation through the aged care system. Personal information is handled with care and is not disclosed to third parties without consent, except where required to facilitate care arrangements or meet legal obligations. Individuals are informed about how their information is used, and we take steps to ensure that consent is meaningful and understood, particularly when information is shared to support access to services.

Our systems and processes are designed to safeguard personal information against misuse, loss, or unauthorised access. We maintain internal controls and practices that support data security and responsible handling, recognising the importance of trust in our role as a not-for-profit guidance organisation. By prioritising privacy and data protection, we help individuals and families feel confident engaging with our service, knowing their personal information is treated with dignity, care, and professionalism.