Terms of Service – Compare Aged Care
Last updated: [03/10/2025]
Welcome to Compare Aged Care. By accessing or using our website and services, you agree to these Terms of Service. Please read them carefully.
1. Who We Are
Compare Aged Care (“we”, “our”, “us”) is a not-for-profit, independent referral service.
We help Senior Australians and their families compare aged care providers and connect with services that meet their needs.
We are not a government agency, aged care provider, or care plan manager. Our role is to provide independent information and connect families with providers of their choice.
2. Acceptance of Terms
By using our website or submitting an enquiry, you agree to these Terms of Service, our [Privacy Policy], and any additional guidelines posted on our website.
If you do not agree, you should not use our services.
3. Our Services
We provide:
- Independent information about aged care options.
- Assistance in comparing providers.
- Introductions to providers chosen by you.
- Ongoing support to help you feel confident in your decision.
Our services are free to Senior Australians and their families.
4. What We Don’t Do
- We do not provide aged care services ourselves.
- We do not assess eligibility for government funding or packages (this is done solely by My Aged Care).
- We do not offer medical, financial, or legal advice.
- We do not create or manage care plans (these are prepared by approved providers).
5. Information Accuracy
We make every effort to ensure the information on our website is accurate and up to date. However, details such as provider availability, fees, and services may change without notice.
We recommend confirming details directly with the providers before making decisions.
6. Limitation of Liability
To the maximum extent permitted by law:
- Compare Aged Care is not responsible for any loss, damage, or costs incurred as a result of using our website, relying on our information, or engaging with providers introduced through our service.
- All decisions regarding aged care providers are the responsibility of you and your family.
7. Third-Party Providers
When we introduce you to aged care providers, your relationship and any agreements are directly between you and the provider.
We are not liable for the services delivered by providers, including their quality, costs, or availability.
8. Privacy
Your personal information will be handled in accordance with our [Privacy Policy]. By using our services, you consent to the collection, use, and disclosure of your information as outlined in that policy.
9. Website Use
When using our website, you agree to:
- Provide accurate and truthful information.
- Not use the site for any unlawful or fraudulent purpose.
- Not attempt to disrupt, damage, or interfere with our systems.
10. Intellectual Property
All website content, including text, graphics, logos, and images, is owned or licensed by Compare Aged Care.
You may use content for personal, non-commercial purposes only. You may not reproduce, distribute, or modify any content without prior written permission.
11. Changes to These Terms
We may update these Terms of Service at any time. Updated terms will be posted on this page with a revised date. Continued use of our website after changes are made constitutes acceptance of the updated terms.
12. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
Any disputes will be handled in the courts of Victoria.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
Compare Aged Care
Bundoora, VIC 3083
Phone: 1300 00 22 77