Privacy Policy – Compare Aged Care

Last updated: [03/10/2025]

Compare Aged Care (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website or services.

1. Who We Are

Compare Aged Care is a not-for-profit, independent referral service that helps Senior Australians and their families compare and connect with aged care providers. We are not a government agency or direct care provider.

2. Information We Collect

We may collect the following types of personal information when you contact us, submit an enquiry, or use our website:

• Your name, email address, and phone number.
  
  
• Suburb or postcode.
  
  
• Details about your care needs or preferences.
  
  
• Best time to contact you.
  
  
• Any additional information you choose to share in your enquiry.
  
  

We may also collect limited technical information (such as IP address and browser type) through cookies for website performance and analytics.

3. How We Use Your Information

We use your personal information to:

• Understand your care needs and preferences.
  
  
• Provide you with a shortlist of suitable aged care providers.
  
  
• Connect you directly with providers you select (“warm introductions”).
  
  
• Stay in touch to support you throughout your aged care journey.
  
  
• Improve our website and services.
  
  
• Comply with our legal obligations.
  
  

We will never sell your personal information to third parties.

4. How We Share Information

We only share your information with:

• Aged care providers you consent to be connected with.
  
  
• Service partners who assist us in operating our website and services (e.g. secure IT systems).
  
  

We require all third parties to protect your personal information in line with this Privacy Policy and the Australian Privacy Principles.

5. Consent

By submitting your information through our website or enquiry form, you consent to:

• Compare Aged Care contacting you by phone, email, or SMS.
  
  
• Us sharing your details with aged care providers that you choose to be introduced to.
  
  

You may withdraw your consent at any time by contacting us (see Section 10).

6. Cookies & Website Tracking

We use cookies and analytics tools to improve your experience on our website. Cookies help us understand how people use our site so we can improve navigation and content.

You can choose to disable cookies in your browser, but this may limit some features of the website.

7. Storage & Security

We take reasonable steps to keep your personal information secure, including:

• Storing data in secure systems.
  
  
• Restricting access to authorised staff and service partners only.
  
  
• Using secure encryption where appropriate.
  
  

8. Access & Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To do so, please contact us using the details below.

9. Your Rights

You can:

• Request access to or correction of your personal information.
  
  
• Withdraw your consent to be contacted or to have your details shared.
  
  
• Lodge a complaint if you believe your privacy has been breached.
  
  

We will respond to all requests and complaints in a timely manner.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Compare Aged Care

Bundoora, VIC 3083

Phone: 1300 00 22 77

Email: [Insert Client Email]

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated date.